Delivery information

 

Delivery information

ArcGen Hilta aim to provide an effective, competent and precise delivery service of all goods ordered by our customers.

Our selected freight partners will always endeavour to deliver the goods to you in perfect condition. Any items missing or damaged must be notified to the driver at the time of delivery.

We may deliver the goods in several consignments however we will not charge any extra delivery for this.

Deliveries will only be made to the cardholder address and must be signed for by the customer at that address.

The Products will be your responsibility from the time of delivery.

Delivery details & charges

• Order before 2pm and we will deliver your order the next working day (Monday – Friday, unless ordered on a bank holiday) on all in-stock items. NB deliveries to Scottish Highlands and Grampian region  can take 2-3 days

• If your items are currently unavailable we will contact you to arrange an alternative delivery date or your option to cancel the order

• Orders placed after 2pm will be delivered the working day following e.g. orders placed after 2pm on Tuesday will be delivered to you on the Thursday etc…

• Weekend orders will be delivered on the Tuesday following (unless placed upon Bank Holidays)

• Unfortunately, we do not deliver to The Scottish Islands, Northern Ireland, Isle of Man, Scilly Isles, Channel Islands, The Isle of Wight and any countries outside of mainland UK. Please contact our sales team on 0845 409 0280 for deliveries to any of these areas.

• Delivery for parts and accessories will be charged on weight. Delivery charges for Machines will vary and this cost will be shown before checkout.

• Surcharges will be charged to certain areas as described below and delivery can take 2-3 days. These additional charges will be added to your order at the checkout if your order falls under these postcode categories; AB, DD, IV 1-28, IV 30-32, IV 36, IV 55-56, IV 63, KW 1-3, KW 5-14, PH 1-18

Weight kg

Cost £’s (excluding VAT)

Surcharge cost £’s

0 -25kg

9.95

10.00

26 – 50kg

19.90

10.00

51 – 75kg

29.85

10.00

76 – 100kg

39.80

10.00

101- 499kg

45.00

20.00

500 – 799kg

55.00

20.00

800 – 999kg

65.00

20.00

1000 – 1999kg

130.00

40.00

2000 kg +

195.00

60.00

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Customer Reviews

Your business is valuable to us and we very much value your views and opinions.

"Many thanks, once again much appreciated, you have pulled this one out of the bag and it goes a long way with myself & Speedy."
Glenn Wrench, Speedy Services

 

"I have been dealing with ArcGen for some time now and usual deal with Steve in parts dept. In time dealing with me has a very good attitude & knowledge of the equipment. Always deals with queries quickly and effectively. A pleasure to do business with. I also deal your SMC division and again always receive excellent service & knowledge of products again always a pleasure to do business with both real assets to your company."

Mohino Shahid (Moe), Hewden Stuart PLC

 

"I would just like to say what a pleasure it was to have dealt with Chris. His knowledge, response time and attitude were second to none and made My job a lot easier. He is a credit to Your Company. Many thanks."
Steve Martin, Depot Manager, 0173-Barrow, Speedy

 

"Discovered ArcGen's products at SED 2008. Service and technical advice has always been outstanding, even before I purchased."
Paul Chilton, Bromley Council

 

"Very reliable for our hire fleet, excellent return"
Trevor Goodwin, Already Hire 

 

"Once the ArcGen name is known to our clients, there is no turning back"
Ian Leppard, The Hireman 

 

"Very reliable, quietest generator on the market. Excellent quality equipment."
Dave Cunningham, Murphy Group 

 

"Thank you for your most excellent (as always) service...You are so marvelous"
Lucy Doughty, Immingham - Rental Manager

 

"We are very happy with the level of service we receive from Alan 1st class."
Gordon McDonald, Palmaris Plant Hire

 

"I've mainly used your company for technical support and parts for my generator. It's good to get such technical advice as there are few companies that are willing to give such advice. I bought my machine from a plant sale 3-4 years ago. I've always had excellent service and help fault finding when I've had problems." Anon

 

"GOOD AFTERSALES / TECHNICAL BACKUP. I FOUND YOUR FITTERS/SERVICE PEOPLE VERY HELPFUL. THEY SERVICED OUR GENI WELDER AND WERE VERY INFORMATIVE." Anon

 

"Having used the Arc Gen product for over ten years we believe it to be a very reliable machine in whatever model with very good back up."  Anon

 

"EASY TO WORK AND RELIABLE"  Anon

 

"GOOD ALL ROUND SERVICE."

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